How can I contact Kenya Power?

Please call our Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries.

How do I complain to KPLC?

Engage with us

  1. National Contact Centre. 97771 or 0703 070 707 | 0732 170 170.
  2. USSD & Telephone Number. Dial *977# or +254 203201000.
  3. Email Us. customercare@kplc.co.ke.

What is the KPLC customer care number?

Please call our Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries.

How do I email KPLC?

Engage with us

  1. National Contact Centre. 97771 or 0703 070 707 | 0732 170 170.
  2. USSD & Telephone Number. Dial *977# or +254 203201000.
  3. Email Us. customercare@kplc.co.ke.

How do I report a power outage to KPLC via SMS?

All you need to do is send Stima#AccountNo#Description of Outage to 95551. e.g. Stima#123456789#No power since yesterday. You will receive a message with a reference number under which your complaint has been booked. This makes it easier for you to follow up on the progress of your case.

How do I reverse my KPLC money?

You can also visit Kenya Power customer care offices or Huduma Centre for token refund. In such a scenario, you will be required to your national identity card, the correct meter number, and all the transaction details along with you and fill a refund form.

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How do I get delayed tokens?

Call 95551 alternatively, 0703070707 or +254203287000 or 0711 031 000 or 0732170170 or 020-3201680 or +254203287000 for help with the delayed prepaid tokens. You can also receive KPLC token customer care from the most proximal KPLC office.

What is the problem with KPLC?

A recent corruption scandal and imprisonment of KPLC officials have further eroded consumer confidence, tarnished the brand, and hindered the utility. Customer complaints on metering, bribes, favoritism, and other issues also persist.

How can I get my KPLC bill?

KPLC bill query via SMS – check KPLC bill via text

  1. Send your message to the KPLC bill inquiry number 95551.
  2. In a few seconds, you will receive a message containing your current electricity bill and account details.
  3. Besides text, you can also engage with the new Kenya Power contact centre by dialling 97771.

18.09.2020

How can I know my token number?

To do this, simply go to your token meter box and input the code 804 (Hexing) / 100 (Conlog) / Shenzen (65) then press the enter symbol. If successful, your 11-digit account number will be displayed on the screen.

How do I check my KPLC meter details?

How to check meter number

  1. ACTARIS Meter Box. Dial 100 and then press enter or #
  2. HEXING Meter Box. Dial 804, then press enter or #
  3. CONLOG Meter Box. Dial #100, then enter or press #
  4. SHENZEN Meter Box. Press 65, then enter.
  5. In some cases, 000# and 100# also work when trying to get your KPLC prepaid meter number.

13.04.2021

How do I apply for Kenya Power?

Interested persons should submit their applications online by visiting the Kenya Power website: http://www.kplc.co.ke under the Public Information tab and Career Opportunities section. Applications should be received not later than 31st March 2021. Only shortlisted candidates will be contacted.

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Who is the head of KPLC?

Bernard Ngugi (Oct 28, 2019–)

Who do I call about a power outage in my area?

To report a power outage in your neighborhood, call us any time at 1-800-465-1212. This number also provides you with updates on expected service restoration when available.

How do I report a power cut in my area?

Call 105 free from your mobile or landline to get straight through to your local network operator’s emergency number. Go to your local network operator’s website to report or track the power cut.

How do I report electrical failure?

Customers can call 105 no matter who they choose to buy electricity from. Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too.

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